We at Knit online store strive to ensure maximum satisfaction of our customers from their purchases. If for any reason you are not satisfied with the purchased product, we will be happy to help you with its return or exchange.
Terms of return and exchange
Term of return and exchange: You can return or exchange the product within 14 days from the date of receipt of the order.
Condition of the product: The product must be in its original condition, without signs of wear or damage, with original labels and packaging. We do not accept for return or exchange products that have been used, have stains, odors or other defects that have arisen after receipt of the product.
Documents: To make a return or exchange, you must provide a receipt or other proof of purchase.
Return Process
Contact Us: Before sending the product, please contact our customer support team via email support@knit.com or by phone +38 (063) 680-89-12. Provide your order number, reason for return, and product details.
Pack the product: Carefully pack the product to avoid damage during shipping. Use the original packaging if possible.
Send the product: Send the product to the address provided by our support representative. Return shipping costs are paid by the buyer, except in cases where the return is due to a defect in the product or an error on our part.
Receipt and Processing: Upon receipt of the returned product, we will inspect it for compliance with the return conditions. If the product meets the conditions, we will issue a refund to your account within 7-10 business days.
Exchange Process
Contact Us: Before sending your item for exchange, please contact our customer service team at support@knit.com or by phone at +38 (063) 680-89-12. Please include your order number, reason for exchange, and details of the item you would like to exchange.
Package the item: Carefully package the item to prevent damage during shipping. Use the original packaging if possible.
Ship the item: Ship the item to the address provided by our customer service representative. Return shipping is at the buyer’s expense, unless the exchange is due to a defect in the item or an error on our part.
Receipt and Processing: Upon receipt of the item, we will inspect it for eligibility. If eligible, we will ship you a new item within 7-10 business days.
Contacts
If you have any questions about returns or exchanges, please contact our customer support:
Email: knitboutique2021@gmail.com
Phone: +38 (099) 242-69-04
Thank you for your understanding and cooperation!